Telehealth use in South Rose almost 13% in August 2021 compared to the previous month

Nationally and in the South, August’s increase halted two months of declines in telehealth use in June and July. The growth of telehealth in August coincided with the peak of the surge in COVID-19 cases driven by the Delta variant in the South. This may suggest that the increase in the use of telehealth was propelled by patients and providers alike seeking a place of care that reduced the risk of disease transmission.

COVID-19 itself has joined the top five telehealth diagnoses nationwide in August 2021, the first time he had done it since January 2021. While COVID-19 ranked fifth in telehealth diagnoses nationwide in August, it ranked third in the South. The only region where he did not appear in the top five was the Northeast.

Mental health problems remained the most prominent telehealth diagnosis nationally and in all regions, but from July to August 2021 this diagnosis has declined as a percentage of all telehealth claim lines nationally and in every region. The decline, which had started nationwide from June to July, was largest in the South, where the share of mental health issues in telehealth claim lines fell from 50.1% in July to 47.5% in August. The decrease may have been related to the fact that a greater share of non-mental health issues, including COVID-19, are shifting to telehealth due to the recent wave of the pandemic.

Among the top five mental health diagnoses, post-traumatic stress disorder (PTSD) emerged in August 2021 ranked fifth in the Northeast, displacing bipolar disorder. It was the first time in months that PTSD ranked among the top five mental health diagnoses in all regions except the Midwest, where it remained fifth in August.

At the national level in August 2021, CPT®2 99441, physician telephone patient service, five to ten minute medical discussion, joined the top five telehealth procedure codes per use. Ranked fifth, it replaced CPT 90833, psychotherapy performed with assessment and management visit, 30 minutes.

About the monthly regional telehealth follow-up
Launched in May 2020 As a free service, the monthly regional telehealth monitoring uses FAIR Health data to track telehealth progress from month to month. An interactive map of the four census regions of the United States allows the user to view an infographic about telehealth in a specific month across the country or in individual regions. Each infographic shows monthly changes in telehealth claim line volume, the top five telehealth procedure codes and top five telehealth diagnoses (or diagnostic categories), as well as the top five granular diagnoses of the month in the category of. most common diagnosis.

President of FAIR Santé Robin gelburd said, “As the COVID-19 pandemic evolves, FAIR Health’s monthly regional telehealth tracking continues to shed light on changes in telehealth. This is one of the many ways in which we pursue our mission of transparent healthcare. “

To consult the monthly regional telehealth follow-up, click here.

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About FAIR Health
FAIR Health is a national, independent, non-profit organization that is considered a public charity under section 501 (c) (3) of the Federal Tax Code. It is dedicated to transparency of health care costs and health insurance information through data products, consumer resources and support for health systems research. FAIR Health has the largest collection of private health care claims data in the country, comprising over 35 billion claims records and growing at a rate of over 2 billion claims per year. FAIR Health licenses its privately billed data and data products, including benchmark modules, data visualizations, personalized analytics and market indices, to commercial and auto-insurers, employers, providers, hospitals and health systems, government agencies, researchers and others. Certified by the Centers for Medicare & Medicaid Services (CMS) as a Qualified National Entity, FAIR Health also receives data representing the experience of all those enrolled in traditional Medicare Parts A, B, and D; FAIR Health includes data on Medicare Advantage registrants among the private claims data in its database. FAIR Health can produce insightful analytical reports and data products based on combined Medicare and commercial claims data for government, providers, payers, and other authorized users. FAIR Health’s systems for processing and storing protected health information have achieved HITRUST CSF certification and have achieved AICPA SOC 2 compliance by meeting the stringent data security requirements of these standards. Demonstrating the reliability and objectivity of FAIR Health’s data, the data has been incorporated into the country’s laws and regulations and designated as the official and neutral data source for a variety of state health programs, including including workers’ compensation and personal injury protection. programs (PIP). FAIR Health data serves as an official benchmark in support of some national balance billing laws that protect consumers from bills for emergency and off-grid surprise services. FAIR Health also uses its database to power a free consumer website available in English and Spanish, which allows consumers to estimate and plan their health expenses and provides a rich educational platform on insurance. sickness. An English / Spanish mobile app offers the same educational platform in a concise format and links to cost estimating tools. The website has been honored by the White House Smart Disclosure Summit, Agency for Healthcare Research and Quality (AHRQ), URAC, eHealthcare Leadership Awards, appPicker, Employee Benefits News and Kiplinger’s personal finances. FAIR Health is also named a premier resource for patients in Dr. Marty Makary’s book The Price We’re Paying: What Broke American Healthcare And How To Fix It and the book by Dr Elisabeth Rosenthal An American Illness: How Health Care Became Big Business and How You Can Get It Back. For more information on FAIR Health, visit

Rachel Kent
Senior Director of Marketing, Outreach and Communications
[email protected]

1 A claim line is an individual service or procedure that appears on an insurance claim.
2 CPT © 2020 American Medical Association (AMA). All rights reserved.


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